The UK Gambling Commission (UKGC)

The online casinos featured on Polar Loom Operations indicate that they are licensed and regulated for customers in Great Britain by the UK Gambling Commission (UKGC). This page explains what that means and how it relates to our comparison site.

Who are the UKGC?

The UK Gambling Commission is the regulatory authority responsible for licensing and supervising commercial gambling in Great Britain, including online casinos and betting sites. The UKGC’s role is to keep gambling fair, safe and crime-free.

• Issuing and managing operating licences for gambling businesses.
• Setting and enforcing licence conditions and codes of practice.
• Monitoring compliance and taking enforcement action where necessary.
• Working to protect children and vulnerable people from gambling-related harm.

You can find official information directly on the Commission’s website: gamblingcommission.gov.uk .

How this relates to Polar Loom Operations

Polar Loom Operations is an independent comparison website. We are not the regulator and we do not speak on behalf of the UKGC. We simply highlight a small number of operators that, according to their own public statements, hold licences to serve customers in Great Britain.

• We do not issue licences or approvals to any gambling operator.
• We do not verify or certify that any operator is currently compliant with its licence.
• We rely on the licensing and regulatory disclosures that operators publish on their own sites.

Checking an operator’s licence

Before you decide to register or play with a casino, you should make sure you are satisfied that it is properly licensed for your location and that you understand its terms and conditions.

• Look for the UKGC logo and licence details in the footer of the operator’s website.
• Use the licence number (if displayed) to confirm details on the UKGC’s public register.
• Make sure the website domain you are using matches the details shown in the official register entry.

You can access the public register through the UKGC website. Start from: www.gamblingcommission.gov.uk , then follow the links to licence holders and the public register.

If you have a concern or complaint

If you experience a problem with a particular casino – for example, an account dispute, a payment issue or concerns about compliance – you should first use the operator’s own complaints process. Details are usually provided in the site’s help or support section.

If the issue is not resolved, you may have access to an alternative dispute resolution (ADR) provider approved by the UKGC, as described in the operator’s terms. In serious cases, you can also report concerns directly to the Commission via their website.

Our position

Polar Loom Operations does not:

• Make regulatory decisions or enforce gambling laws.
• Handle player funds or resolve disputes about individual accounts.
• Guarantee that any listed operator will always hold a specific licence or offer particular products.

Our intention is to provide high-level, factual information and to encourage you to check all regulatory and contractual details directly with the operator and, where appropriate, with the UK Gambling Commission.

If you have questions about this regulatory information page (not about your casino account), you can contact us at support@polarloomoperations.com. For any questions about licences, compliance or enforcement, please refer directly to the UK Gambling Commission.